Privacy Policy

1. Introduction

This Privacy Policy explains how One Family Global collects, uses, and protects your personal data when you visit onefamily.global or make a purchase.

We comply with the UK GDPR, the Data Protection Act 2018, and all relevant privacy laws.

2. Data Controller

One Family Global

Email: [email protected]

3. What Data We Collect

We may collect:

• Name, email address, phone number
• Billing and shipping address
• Order history
• Payment information (processed securely by third‑party providers)
• IP address, browser type, device information
• Cookies and analytics data
• Communication preferences

4. How We Use Your Data

We use your data to:

• Process and fulfil orders
• Provide customer support
• Send order updates
• Improve website performance
• Prevent fraud
• Comply with legal obligations

We do not sell your data.

5. Legal Basis for Processing

We process your data under:

• Contract — to fulfil your order
• Consent — for marketing emails
• Legitimate interest — to improve our services
• Legal obligation — for tax and accounting purposes

6. Sharing Your Data

We may share your data with:

• Printful (order fulfilment)
• Payment processors (Stripe, PayPal, etc.)
• Analytics providers
• Shipping carriers

Some partners may store data outside the UK.

Where this occurs, we ensure appropriate safeguards (e.g., Standard Contractual Clauses).

7. Cookies

We use essential cookies for site functionality and optional cookies for analytics and marketing.

Non‑essential cookies require opt‑in consent.

A full Cookie Policy will be available at: onefamily.global/cookies

8. Data Retention

We retain:

• Order records for 6 years (legal requirement)
• Marketing data until you unsubscribe
• Analytics data for up to 26 months

9. Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, email: [email protected]

10. Security

We use encryption, secure servers, and access controls to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.